Below you will find useful information about the

ArtCenter College of Design
Student Health Insurance Plan (SHIP)

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Important Messages


Aetna Student Health will be extending through December 31, 2020 COVID benefit liberalizations for the following:

  • Through December 31, 2020, Aetna has extended all member cost-sharing waivers for covered in-network telemedicine visits for outpatient behavioral and mental health counseling services. This will continue the 100% no cost share benefit for Telehealth Behavioral Health visits with Aetna Preferred Providers. Student Health will also extend the cost share waiver for in-network Medical Telemedicine visits through December 31, 2020.
  • Aetna is also waiving early refill limits on 30-day prescription maintenance medications for all members with pharmacy benefits administered through CVS Caremark, through December 31, 2020.
  • Aetna will waive member cost-sharing for inpatient admissions for treatment of COVID-19 or health complications associated with COVID-19. This policy applies to all Aetna-insured Commercial and plans and is effective immediately for any such admission through December 31, 2020.

For more information, please click HERE.

ID Cards

After enrolling in the plan, visit www.aetnastudenthealth.com to download your ID card.

Carry your ID card with you at all times!

Enrollment Information

Eligible students are required to purchase this coverage and will be enrolled in the insurance plan.
To enroll your eligible dependents, click Enroll under the QUICK LINKS section below to enroll online with a major credit card.

Contact Information

For questions regarding enrollment or eligibility, contact Relation Insurance Services at
(800) 537-1777 or customerservice.la@relationinsurance.com.

For questions regarding claims or benefits, contact Aetna Customer Service at (855) 236-2138.

Use your insurance

PPO Network

How to search for an
in-network provider

Use providers in the PPO network whenever possible.

It is best to locate an in-network doctor, urgent care center, and emergency room near you before you get sick. To find a PPO provider, visit the Aetna website (link below).

  1. Click Find a Doctor, Hospital or Pharmacy.
  2. Click Go to Provider Search.
  3. If you have an account, click Log In to Secure Site. If you do not have an account, you may continue as a guest or register using the insurance information on your insurance ID card.
  4. If you choose to search as a guest, enter your location and search radius, then click Search.
  5. Select the “Open Choice PPO” and click Continue.
  6. Select the type of provider you’re searching for.
  7. Select a doctor from the list, and call to make an appointment.

Always check with the doctor or medical facility directly to confirm that they accept the Aetna Open Access Choice PPO Network before you receive treatment.



Information about
prescription Drugs

To receive reimbursement after your copays have been met, you will need to submit a claim. Download a claim form below, and fax the completed form with all receipts for prescriptions to (888) 472-1128, or mail to:

Aetna Pharmacy Management
P.O. Box 52444
Phoenix, Arizona 85072-2444

Keep copies of all documents submitted for claims.


Get your medical bills paid

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Aetna Life Insurance Company
P.O. Box 981106
El Paso, Texas 79998

Keep copies of all the documents submitted for claims.


Protected Health Information Requests

We need your permission to release your Protected Health Information. Download the PHI Request below, and fax it to (860) 907-3017 or mail to:

Aetna Legal Support Services
151 Farmington Avenue, RT65
Hartford, CT 06156-9998

Travel Assistance

When traveling away from
your school or outside the U.S.

Students covered under the student insurance plan are automatically enrolled in On Call International coverage. On Call offers many services to help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.

For additional information, visit the link below.