For questions regarding enrollment, contact
Academic HealthPlans, Inc. at (800) 955-1991 1777 or
EDUClientServices@ahpcare.com

For questions regarding benefits or claims, contact
Administrative Concepts, Inc. at (888) 293-9229 or www.acitpa.com

Use providers in the PPO network whenever possible.

It is best to locate an in-network doctor, urgent care center, and emergency room near you before you get sick. To find a PPO provider, call (800) 226-5116 or visit the First Health website (link below).

1. From the “Locate a Provider” screen, click Start Now.
2. Select the Type of Provider. Under Search by start by entering your ZIP code and then select a distance.
3. (Optional) If you would like to select by specialty, procedure, or other options, click on Show More Options.
4.  Click Search now. Select a provider from the generated listing.

Always check with the doctor or medical facility directly to confirm that they accept First Health PPO before you receive treatment.

Getting your prescriptions filled

Pharmacy benefits are managed by Express Scripts. Express Scripts pharmacies include CVS, Rite-Aid, Walgreens, and Walmart. Please see the Express Scripts website (link below) to find a pharmacy near you, or call (800) 400-0136.

To fill a prescription, visit any Express Scripts pharmacy. If you visit a non-network provider, you will need to pay for the prescription in full and then submit a claim for reimbursement.

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company. Download the claim form below, and send the completed form with all bills and receipts for medical treatment to:

Administrative Concepts, Inc.
PO Box 4000
Collegeville, PA 19426
Fax: (610) 293-9299

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. If you have questions about claims, contact Administrative Concepts, Inc. at (888) 293-9229 or www.acitpa.com.

To use this free translation service, click the link below and upload the document for translation.

Students covered under the Accident & Sickness policy are automatically enrolled in Chubb’s Travel Assistance coverage. This coverage offers many services to help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.

For additional information, see your policy or visit Chubb’s Travel Assistance website.