If you have questions regarding eligibility or enrollment,
contact us at (800) 537-1777 or educlientservices@ahpcare.com.

For questions regarding benefits or claims, contact
Cigna Global Health Benefits at (800) 441-2668.

If you are unable to visit the campus health center, use Cigna OAP providers whenever possible.

To find a provider, call (800) 441-2668 or visit the Cigna website (link below).

1. Enter your Address, City, Zip.
2. Select Doctor by Type, Doctor by Name or Health Facilities.
3. If you do not have your Login Information, Continue as guest.
4. Select Continue.
5. Select Open Access Plus, Open Access Plus Tiered.
6. Select a provider from the list.

It is best to locate a Cigna OAP doctor, urgent care center, and emergency room near you before you get sick. Always verify the provider is part of the Cigna OAP Network before you receive treatment.

Pharmacy benefits are managed by Express Scripts. Express Scripts pharmacies include CVS, Walgreens, and Walmart. Please see the Express Scripts website (link below) to find a pharmacy near you, or call (800) 835-3784.

To fill a prescription, visit any Express Scripts pharmacy and pay the copay. If you visit a non-network provider, you will need to pay for the prescription in full and then submit a claim for reimbursement.

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Cigna StudyWell
PO Box 15050
Wilmington, DE 19850

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. To check the status of a claim you submitted, call Cigna at (800) 441-2668 or visit www.cignaenvoy.com.

Visit the campus health center first before receiving any treatment off campus.

Location: Student Services Center, Room SC 124

Phone: (408) 270-6480

Hours:
Monday – Friday: 8:00 a.m. – 5:00 p.m.

Closed weekends and school holidays. Consult the campus health center website for summer hours.

With CignaEnvoy, you will have access to:

• Print and view your ID card information
• View your coverage details, including covered services, for you and your family members
• Find a doctor or facility in our global network
• Submit and track claims
• Access Health and Wellbeing resources

Click the link below for a video on how to register.

To use this free translation service, click the link below and upload the document for translation.

Students covered under the student insurance plan are automatically enrolled in Concierge and Travel Assistance Services. These services help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.

For additional information, see your plan brochure or visit the Concierge and Travel website below.