Welcome


Below you will find useful information about the

Ohlone College
International Student Insurance Plan

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Enroll

Use your insurance

Contact Information

For questions regarding eligibility or enrollment, contact
Relation Insurance Services at (800) 537-1777 or clientservices@relationinsurance.com.

For questions regarding benefits or claims, contact
Cigna Global Health Benefits at
(800) 441-2668.

PPO Network

How to search for an
in-network provider

If you are unable to visit the campus health center, use Cigna OAP providers whenever possible.

To find a provider, call (800) 441-2668 or visit the Cigna website (link below).

  1. Enter your Address, City, Zip.
  2. Select Doctor by Type, Doctor by Name or Health Facilities.
  3. If you do not have your Login Information, Continue as guest.
  4. Select Continue.
  5. Select Open Access Plus, Open Access Plus Tiered.
  6. Select a provider from the list.

It is best to locate a Cigna OAP doctor, urgent care center, and emergency room near you before you get sick. Always verify the provider is part of the Cigna OAP Network before you receive treatment.

Pharmacy

Information about Prescription Drugs

Pharmacy benefits are managed by Express Scripts. Express Scripts pharmacies include CVS, Walgreens, and Walmart. Please see the Express Scripts website (link below) to find a pharmacy near you, or call (800) 400-0136; Pharmacy Help Desk (800) 922-1557.

To fill a prescription, visit any Express Scripts pharmacy and pay the copay. If you visit a non-network provider, they will not be covered.

Claims

Get your medical bills paid

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Cigna StudyWell
PO Box 15050
Wilmington, DE 19850

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. To check the status of a claim you submitted, call Cigna at (800) 441-2668 or visit www.cignaenvoy.com.

Health Center

On-campus health services

Visit the campus health center first before receiving any treatment off campus. If you receive a referral to be seen by an outside provider, keep the signed Referral Form until you are ready to submit your claim.

Fremont Campus
Location:
Building 7, Third Fl, Rm 7302

Phone: (510) 659-6258

Fall/ Spring Hours:
Monday – Thursday: 9:00 a.m. – 6:00 p.m.

Closed weekends and school holidays. Consult the campus health center website for summer hours.

Newark Campus
Location:
Wing 2, First Fl, Rm NC1214

Phone: (510) 659-6258

Fall/ Spring Hours:
Monday – Thursday: 9:00 a.m. – 1:00 p.m.

Closed weekends and school holidays. Consult the campus health center website for summer hours.

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Document Translator

To use this free translation service, click the link below and upload the document for translation.

Travel Assistance

When traveling away from your school or outside the U.S.

Students covered under the student insurance plan are automatically enrolled in Concierge and Travel Assistance Services. These services help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.

For additional information, see your plan brochure or visit the Concierge and Travel website below.