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Below you will find useful information about the

San Francisco State University
International Student Insurance Plan

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If you have difficulty accessing information on this website due to a disability and need assistance with your online enrollment or finding resources, please call (800) 537-1777.

Important Messages


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Use your insurance

Visit the campus health center first before receiving any treatment off campus.

Location: 1600 Holloway Avenue, San Francisco, CA 94132

Phone Number: (415) 338-1251

Hours:
Monday, Tuesday, Thursday, & Friday: 8:10 a.m. – 4:45 p.m. (Extremely urgent services 4:45 p.m. – 5:00 p.m.)
Wednesday:  10:00 a.m. – 4:45 p.m. (Extremely urgent services: 8:10 a.m. –10:00 a.m.; 4:45 p.m. – 5:00 p.m.)

If you are unable to visit the campus health center, use providers in the PPO network whenever possible.

It is best to locate an in-network doctor, urgent care center, and emergency room near you before you get sick. To find a PPO provider by phone, call (800) 468-4343 or visit the Aetna Passport website (link below).

  1. Visit www.aetna.com/docfind/custom/passport.
  2. Enter your location and range, then click “Search.”
  3. Select the Passport to Healthcare® Primary PPO, then click “Continue.”
  4. Type the name, specialty, or type of provider you’re looking for into the search bar, or click the corresponding category.
  5. Select a provider from the list, and call to make an appointment.

Always check with the doctor or medical facility directly to confirm that they accept the Aetna Network before you receive treatment.

Pharmacy benefits are managed by Express Scripts. Express Scripts pharmacies include Rite-Aid, Walgreens, CVS, Walmart, Albertsons, and many others. Please see the Express Scripts website (link below) to find a participating pharmacy near you, or call (800) 447-9638.

To fill a prescription, visit any Express Scripts network pharmacy and pay the copay. If you visit a non-network provider, it will not be covered by the plan. Only prescriptions filled at a network pharmacy are covered.

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download the claim form below, and send the completed form with all bills and receipts for medical treatment to:

Relation Insurance Services
P.O. Box 25936
Overland Park, KS 66225

Make sure you fill out the form completely so your claim will be processed promptly.

Keep copies of all the documents you submit for claims.

If you have questions about claims, contact Relation Insurance Services at (877) 246-6997 or claims@relationinsurance.com.

 

Confidential Communication Request

If you would like to have confidential medical information from the claims administrator sent to an address other than the address on file with your school, you can download a Confidential Communication Request, fill out the form, and send it to the address listed. This form is available below.