Visit the campus health center first before receiving any treatment off campus.
Location: Building 2, Room 2-209
Phone: (650) 738-4270
Hours: Monday – Thursday: 9:00 a.m. – 6:00 p.m.
Closed Fridays, weekends, and on school holidays.
There is no nurse or therapist available when the Health Center is closed.
If you are unable to visit the campus health center, use providers in the PPO network whenever possible.
It is best to locate an in-network doctor, urgent care center, and emergency room near you before you get sick. To find a PPO provider, call (800) 226-5116 or visit the First Health website (link below).
- From the “Locate a Provider” screen, select “Start Now.”
- Select the type of provider, such as physician or Urgent Care.
- Select Search by ZIP code and enter your ZIP code.
- Select the distance you are willing to travel to the provider (minimum of 5 miles).
- Click “Search Now.”
- Select a doctor from the list, and call to make an appointment.
Always check with the doctor or medical facility directly to confirm that they accept First Health before you receive treatment.
Pharmacy benefits are managed by Express Scripts. Express Scripts pharmacies include Rite-Aid, Walgreens, CVS, Walmart, Albertsons, and many others. Please see the Express Scripts website (link below) to find a participating pharmacy near you, or call (800) 447-9638.
To fill a prescription, visit any Express Scripts network pharmacy and pay the copay. If you visit a non-network provider, it will not be covered by the plan. Only prescriptions filled at a network pharmacy are covered.
In most cases, the provider will submit the claim for you.
If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.
Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:
Relation Insurance Services
P.O. Box 25936
Overland Park, KS 66225
Make sure you fill out the form completely so your claim will be processed promptly.
Keep copies of all the documents you submit for claims.
If you have questions about claims, contact Relation Insurance Services at (877) 246-6997 or firstname.lastname@example.org.
Confidential Communication Request
If you would like to have confidential medical information from the claims administrator sent to an address other than the address on file with your school, you can download a Confidential Communication Request, fill out the form, and send it to the address listed. This form is available below.
Students covered under the student insurance plan are automatically enrolled in the Catlin Travel Assistance coverage. This coverage offers many services to help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.
For additional information, see your plan summary or visit the Catlin Travel Assistance website.