For questions regarding eligibility or enrollment, contact
Relation Insurance Services at (800) 537-1777 or clientservices@relationinsurance.com.

For questions regarding your benefits, claims, coverage, or member ID, contact
Anthem Blue Cross at (800) 888-2108.

Use providers in the PPO network whenever possible.

To find a PPO provider in California, call (800) 888-2108 or visit the Anthem Blue Cross website (link below) and follow these steps:

1. Click Find Care, located on the Menu bar toward the top right of the webpage.
2. Click Guests.
3. “What type of care are you searching for?” Select Medical. “What State do you want to search in?” Select California. “What type of plan do you want to search with?” Scroll down to select Medical (Student Health). “Select a plan/network.” Select Blue Cross PPO (Prudent Buyer) – Student Health and click Continue.
4. Select a provider type and/or specialty, enter your address, ZIP code, or city and state, select the number of miles you would be willing to travel to the doctor’s office, and click Search.
5. Select a provider from the list and call to make an appointment.

It is best to locate an Anthem Blue Cross doctor, urgent care center, and emergency room near you before you get sick. Always verify the provider is part of the Anthem Blue Cross PPO (Prudent Buyer) Network before you receive treatment.

To find a PPO provider outside of California, call Blue Card Access at (800) 810-2583 or visit www.bcbs.com and follow the instructions.

Always check with the doctor or medical facility directly to confirm that they accept Anthem Blue Cross before you receive treatment.

To fill a prescription, it is recommended you use Ocean Park Pharmacy, located at 2731 Ocean Park Boulevard, Santa Monica, (310) 452-5705. You will only pay the 50% coinsurance and the pharmacy will bill the insurance company for the balance.

You may also use an Anthem pharmacy. To locate a pharmacy visit the link below, or call (800) 888-2108.

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, then you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Anthem Blue Cross Life and Health Insurance Company
PO Box 60007
Los Angeles, CA 90060-0007

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. To check the status of a claim you submitted, call Blue Cross at (800) 888-2108.

AN SHSC REFERRAL IS REQUIRED (unless an exception to the referral requirement applies — see the flyer below for details). The student must first use the resources of the Student Health Services Center (SHSC) for health care or the Center for Wellness & Wellbeing (CWW) for psychological care where treatment will be administered or a referral issued. SHSC or CWW must be used for the entire term of coverage, even summer, not just until the end of classes.

Please contact the Student Health Services Center or Center for Wellness & Wellbeing for hours of operation.

Student Health Services Center, (310) 434-4262
Center for Wellness & Wellbeing, (310) 434-4503

Closed weekends and school holidays. Consult the campus health center website for summer hours.

To use this free translation service, click the link below and upload the document for translation.