If you have questions regarding eligibility or enrollment,
contact us at (800) 955-1991 or
EDUClientServices@ahpcare.com.

For questions regarding benefits or claims, contact
Wellfleet Group, LLC at (877) 657-5030, TTY 711 or visit www.wellfleetstudent.com.

Use providers in the PPO network whenever possible.

It is best to locate an in-network doctor, urgent care center, and emergency room near you before you get sick. To find a PPO provider, visit the Cigna website (link below).

1. Enter your Address and City, or Zip, then click on address to confirm. Click on Doctor by Type, Doctor by Name, or Locations and make your selection in the drop down.
2. Click Continue as guest. Note: you will not be able to crate a Cigna account).
3. Confirm your address and click Continue.
4. Under “Please Select a Plan,” click PPO, PPO Tiered (bottom).
5. Select a doctor from the list.

Arrive 15 minutes early for your appointment, and bring your insurance ID card with you. Always verify the provider is part of the
Cigna PPO Network before you receive treatment.

The Pharmacy Benefits Manager for this plan is Wellfleet Rx/ESI. Please see the Wellfleet/Express Scripts website (link below) to find a pharmacy near you, or call Member Pharmacy Help at (877) 640-7940.

In the event of either an Injury or a Sickness:

1. Written notice of a claim must be submitted to the address below within thirty (30) days after the date of Injury or commencement
   of Sickness covered by the Policy, or as soon thereafter as is reasonably possible.
2. Send all medical and hospital bills, along with the patient’s name and insured student’s name, address, Social Security number or student ID number and name of the University under which the student is insured, to the address below. A Company claim form is not required for filing a claim.

Cigna
PO Box 188061
Chattanooga, TN 37422-8061
Electronic Payor ID: 62308

For Non-Cigna PPO Providers:
Wellfleet Group, LLC
dba Wellfleet Administrators, LLC
PO Box 15369
Springfield, MA 01115-5369
(877) 657-5030, TTY 711
www.wellfleetstudent.com

Bills should be received by the Company within ninety (90) days of service. Keep copies of all the documents you submit. To
check the status of a claim you submitted, call (877) 657-5030, TTY 711 or visit www.wellfleetstudent.com.

Confidential Communication Request

If you would like to have confidential medical information from the claims administrator sent to an address other than the address on file with your school, you can download a Member’s Authorization to Release Information form and send it to the address listed. This form is available below.

Visit the campus health center first before receiving any treatment off campus. If you receive a referral to be seen by an outside provider, keep the signed Referral Form until you are ready to submit your claim.

Phone: (510) 885-3735

Hayward Campus
Location: 25800 Carlos Bee Blvd, SHCS 1000
Hours: Monday – Wednesday, Friday, 8:30 a.m. – 5:00 p.m. | Thursday, 10:00 a.m. – 5:00 p.m.

Concord Campus
Call SHCS number above for available services and hours.

Closed weekends and school holidays. Consult the campus health center website for summer hours.