Below you will find useful information about the
Cal State San Bernardino
International Scholars Insurance Plan
Helpful Quick Links
Use your insurance
If you have questions regarding eligibility or enrollment,
contact us at (800) 955-1991 or
For questions regarding your member ID, claims, benefits, or coverage, contact
Anthem Blue Cross at (800) 888-2108.
How to search for a doctor or facility
To find a PPO provider, use the Sydney Health Mobile App or visit the Anthem Blue Cross website (link below) and follow these steps:
- Click Find Care, located on the Menu bar toward the top right of the webpage.
- Under Use Member ID for Basic Search (on the right), enter AGS and click Search.
- You can search by City, County, or ZIP, or by doctor (name or specialty), hospital, procedure, and more.
It is best to locate an Anthem Blue Cross doctor, urgent care center, and emergency room near you before you get sick. Always verify the provider is part of the Anthem Blue Cross PPO (Prudent Buyer) Network before you receive treatment. Always check with the doctor or medical facility directly to confirm that they accept Anthem Blue Cross before you receive treatment.
Information about Prescription Drugs
Pharmacy benefits are managed by Anthem Blue Cross. Please see the Anthem Blue Cross website (link below) to find a participating pharmacy near you, or call (800) 888-2108.
To fill a prescription, visit any in-network pharmacy. If you visit a non-network pharmacy, you will need to pay for the prescription in full and then submit a claim for reimbursement.
Get your medical bills paid
In most cases, the provider will submit the claim for you.
If you are required to pay for services up front, then you will need to complete a claim form in order to be reimbursed by the insurance company.
Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:
Anthem Blue Cross Life and Health Insurance Company
PO Box 60007
Los Angeles, CA 90060-0007
Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. To check the status of a claim you submitted, call Blue Cross at (800) 888-2108.
On-campus health services
Visit the campus health center first before receiving any treatment off campus. If you receive a referral to be seen by an outside provider, keep the signed Referral Form until you are ready to submit your claim.
Location: 5500 University Parkway
Phone: (909) 537-5241
Monday – Wednesday: 8:00 a.m. – 5:00 p.m.
Thursday – Friday: 9:00 a.m. – 5:00 p.m.
Closed Saturday – Sunday, and school holidays.
Find plan documents here
To use this free translation service, click the link below and upload the document for translation.
When traveling away from your school or outside the U.S.
You can count on medical coverage anywhere worldwide with GeoBlue. Access international doctors by phone or video, and use our 24/7 help center for emergency health questions.
Review your Plan Brochure in the “Benefits that go with you” section for additional details.