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Important Messages


Emergency Room vs. Urgent Care

In the case of an emergency, call 911 or go to the nearest emergency room (ER).

If the health center or your doctor’s office is closed and you need immediate attention but the illness or injury is NOT life-threatening, try to visit an in-network urgent care center instead of a hospital emergency room. These facilities are often open evenings and weekends, and you will usually pay less money out-of-pocket than you would at an ER. To locate a PPO provider, visit www.anthem.com/ca or call (800) 888-2108.

The following local urgent care centers are currently part of the Anthem Blue Cross network:

  • Advanced Urgent Care of Beverly Hills, (310) 652-2300
  • Sunset Urgent Care, Inc., (310) 271-2744
  • Ronald Reagan UCLA Medical Center, (310) 825-9111
  • Santa Monica Urgent Care, (310) 394-2273
  • Cedars-Sinai Medical Care Foundation, (310) 423-3333

Always check with the provider before scheduling your appointment to confirm that they are part of the Anthem Blue Cross PPO (Prudent Buyer) network before you receive treatment.

ID Card Information

To download your permanent insurance ID card, visit the Anthem Website or download the
Sydney Health Mobile App. Follow the simple instructions below. If you need to seek treatment
before your member ID card is available, call Anthem Blue Cross at (800) 888-2108. If you are
not in Anthem’s system, call Relation Insurance Services at (800) 537-1777 to confirm enrollment.

Carry your ID card with you at all times! You will need your card when you visit the
campus health center, doctor’s office, urgent care, or hospital.

Contact Information

For questions regarding enrollment or to update contact information, such as a change of address,
please contact your UC Extension program office.

For questions regarding benefits or claims, please contact Anthem Blue Cross at (800) 888-2108.

If you need to seek treatment before your member ID card is available and you are not yet in Anthem’s system,
please contact Relation Insurance Services at (800) 537-1777 to confirm enrollment.

Use your insurance

PPO Network

How to search for an
in-network provider

Use providers in the PPO network whenever possible.

To find a PPO provider in California, call (800) 888-2108 or visit the Anthem Blue Cross website (link below) and follow these steps:

  1. Click Find a Doctor located on the Menu bar toward the top right of the webpage.
  2. Click Guests.
  3. Enter your information to search as a Member or as a Guest and click Continue.
  4. “What type of care are you searching for?” Select Medical. “What State do you want to search in?” Select California. “What type of plan do you want to search with?” Select Medical (Student Health). “Select a plan/network.” Select Blue Cross PPO (Prudent Buyer) – Student Health and click Continue.
  5. Select a provider type and/or specialty, enter your address, ZIP code, or city and state, select the number of miles you would be willing to travel to the doctor’s office, and click Search.
  6. Select a provider from the list and call to make an appointment.

It is best to locate an Anthem Blue Cross doctor, urgent care center, and emergency room near you before you get sick. Always verify the provider is part of the Anthem Blue Cross PPO (Prudent Buyer) Network before you receive treatment.

To find a PPO provider outside of California, call Blue Card Access at (800) 810-2583 or visit www.bcbs.com and follow the instructions.

Always check with the doctor or medical facility directly to confirm that they accept Anthem Blue Cross before you receive treatment.

Pharmacy

Information about
Prescription Drugs

Pharmacy benefits are managed by Anthem Blue Cross. Please see the Anthem Blue Cross website (link below) to find a participating pharmacy near you, or call (800) 888-2108.

To fill a prescription, visit any in-network pharmacy. If you visit a non-network pharmacy, you will need to pay for the prescription in full and then submit a claim for reimbursement.

Claims

Get your medical bills paid

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, then you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Anthem Blue Cross Life and Health Insurance Company
P.O. Box 60007
Los Angeles, California 90060-0007

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. To check the status of a claim you submitted, call Blue Cross at (800) 888-2108.

Travel Assistance

When traveling away from
your school or outside the U.S.

Students covered under the student insurance plan are automatically enrolled in the Scholastic Emergency Services (SES) coverage. SES offers many services to help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.

For additional information, see your plan brochure or visit the SES website.