When you enroll in the Catholic Volunteer Network Health Plan, your program will provide you with a Cigna Welcome Packet. This packet includes important information from Cigna regarding your plan, please read it carefully.
Your ID card is sent separate from your Welcome Packet within 7-10 business days.
Medical and Pharmacy claims should be submitted to:
Catholic Volunteer Network Claims
PO Box 182223
Chattanooga, TN 37422-7223
Medical Claims Phone: (800) 244-6224
Typically claims will be submitted to Cigna by a provider. However, if circumstances required you to pay out of pocket for a service, you may submit the bill to Cigna for reimbursement. Claim forms are available for download below.
Customer Service at Cigna is available to answer questions from members or providers regarding benefits and claim status.
Additional Plan info, including forms, contacts and online claim status can be accessed at www.mycigna.com.
This plan uses CIGNA Open Access Plus (OAP) Preferred Provider Networks. The OAP network allows you to receive a higher benefit from the plan and reduce your out-of-pocket expenses for both medical and prescription drugs. To find a provider, click on the link below. Contact the provider prior to your visit to confirm their membership in the network.
Our Dental/Vision plans are optional and not all programs choose to enroll in them. Please check with your individual program to find out if you are enrolled in one of these plans before submitting Dental or Vision Claims.
Claims can be submitted by the provider or the member using a universal claim form, available below.
A pretreatment estimate can be requested by asking your provider to submit the proposed services to be billed prior to receiving the service. Pretreatment estimates are sent to the claims address.
Vision Benefits are on a reimbursement basis. A claim form must be submitted with an itemized receipt, available below. Exam and/or hardware (glasses, contacts) are eligible for a combined maximum of $100 per plan year.
Dental Claims Address
The Corps Network Claims
Cigna Dental Claims
PO Box 188037
Chattanooga, TN 37422-8037
Dental Claims Phone: (800) 244-6224
Vision Claims Address
The Corps Network Claims
Cigna Vision Claims
PO Box 385018
Birmingham, AL 35238-5018
Vision Claims Phone: (877) 478-7557
The Catholic Volunteer Network offers the Cigna Open Access Plus (OAP) Plan to all of your members your members.
Members who reside in Alaska, Cigna offers the Preferred Provider Organization (PPO) Plan.
Below are the Plan Summaries.