Welcome


Below you will find useful information about the

Touro University California
Student Health Insurance Plan (SHIP)

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Important Messages


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Use your insurance

It is recommended that you visit the Health Center first before receiving any treatment off campus.

Location:
1310 Club Drive, Building H-89, Suite 1537, Vallejo, CA 94592

Phone: (707) 638-5220

Email: tuc.studenthealth@tu.edu

Hours:
Monday-Thursday: 7:30 a.m. to 5:30 p.m.
Friday: 8:00 a.m. to 3:00 p.m.

Closed weekends and school holidays. Consult the campus health center website for summer hours.

If you are unable to visit the campus health center, use providers in the PPO network whenever possible.

To find a PPO provider, call (800) 468-4343 or visit www.cigna.com.

  1. From the top right of the screen next to search box, click on “Find a Doctor.”
  2. Click on the orange box that reads, “FOR PLANS OFFERED THROUGH WORK OR SCHOOL.”
  3. Make sure you are on the Doctor tab under “Find a …
  4. Under “Search Location” enter your city and state or ZIP code.
  5. Under “Select a Plan” choose “PPO, Choice Plus PPO.”
  6. Click “Search.”
  7. From the results page, you can change your selection criteria, such as distance from your location and specialty.
  8. Select a doctor from the list, and call to make an appointment.

Pharmacy benefits are managed by Express Scripts. Express Scripts pharmacies include Rite-Aid, Walgreens, CVS, Walmart, Target, Albertsons, and many others. Please see the Express Scripts website (link below) to find a participating pharmacy near you, or call (800) 447-9638.

To fill a prescription, visit any Express Scripts network pharmacy and pay the copay. If you visit a non-network provider, it will not be covered by the plan. Only prescriptions filled at a network pharmacy are covered.

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Personal Insurance Administrators, Inc.
P.O. Box 6040
Agoura Hills, CA 91376-6040

Make sure you fill out the form completely so your claim will be processed promptly.

Keep copies of all the documents you submit for claims.

If you have questions about claims, contact Personal Insurance Administrators, Inc. at (800) 468-4343 or piainfo@ascensionins.com.

 

Confidential Communication Request

If you would like to have confidential medical information from the claims administrator sent to an address other than the address on file with your school, you can download a Confidential Communication Request, fill out the form, and send it to the address listed. This form is available below.

Students covered under the student insurance plan are automatically enrolled in the Scholastic Emergency Services (SES) coverage. SES offers many services to help students when traveling away from your school or outside the U.S., including medical emergencies during travel, help with lost luggage, documents, or medications, insightful pre-trip information, and more.

For additional information, see your plan brochure or visit the SES website.