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Important Messages


Use your insurance

It is required that you visit the Health Center first before receiving any treatment off campus.

Location: Transquada Student Services Center, 757 College Way, 1st Floor, Claremont, CA 91711

Phone: (909) 621-8222

Monday, Tuesday, Wednesday, Friday: 8:00 a.m. to 5:00 p.m.
Thursday: 9:00 a.m. to 5:00 p.m.

Closed weekends and school holidays. Consult the campus health center website for summer hours.

In the event of injury or sickness the covered student must first report to the Health Center. The Health Center will provide treatment or give a referral to seek care off campus. Eligible expenses incurred for medical care or treatment rendered outside the Health Center for which no referral is obtained may be excluded from coverage. See Referral Requirement section of the plan brochure for instructions and referral exceptions.

If you are unable to visit the campus health center, use providers in the PPO network whenever possible.

To find a PPO provider, visit the link below.

  1. From the Aetna Student Health screen, enter your school and click “View your school.”
  2. Click “Find a doctor, hospital or pharmacy.”
  3. Click “Go to DocFind.”
  4. Enter your search criteria and Zip code or city and state, and click “SEARCH.”
  5. Select “Student Health Plans” from the drop down menu, and click “Continue.”
  6. Select a provider the list, and call to make an appointment. Confirm their membership in the network.

Pharmacy benefits are managed by Aetna Pharmacy Management (Formulary: Aetna Premier Plus). Only prescriptions filled at Aetna  pharmacies are covered. Please see the Aetna website (link below) to find a participating pharmacy near you.

To receive reimbursement, you will need to submit a claim. Download a claim form below, and fax the completed form with all bills and receipts to (888) 472-1128, or mail to:

Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Keep copies of all the documents submitted for claims.

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, then you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Aetna Life Insurance Company
P.O. Box 981106
El Paso, TX 79998

Keep copies of all the documents submitted for claims.


Protected Health Information Requests

We need your permission to release your Protected Health Information. Download the PHI Request below, and fax it to (860) 907-3017 or mail to:

Aetna Legal Support Services
151 Farmington Avenue, RT65
Hartford, CT 06156-9998

This plan offers several additional benefits, including a discount for vision services, a 24/7 health information line, natural health discounts, and a maternity program. Please see the flyers below for more information on these discounts and services.